Let’s talk about airlines for a moment: Here’s my take: The #*$%#*@#*ing airlines can #*$%#*@#* themselves and the #*$%#*@#*ing horse they rode in on as far as I’m concerned.
There, I feel much better now.
It used to be, at least in my experience, that if an airline cancelled your flight or otherwise made you miss the last flight out, even if the problem was weather related, they would try to take care of you — you know, stuff like getting you a motel room (even paying at least part of the cost) and booking you onto another carrier if that would get you home sooner. It wasn’t that the delay was their fault; it was just customer service.
Man has that changed. Last night, with about 7 or 8 million people stranded in O’Hare, it was made very clear to me that in today’s world in the event of weather related flight problems they believe they owe us nothing, not even respectful treatment.
Forget the fact that I had to pay for my own room. The amazing thing was their attitude about using other carriers.
I was flying the fucking (oops, I mean #*$%#*@#*) friendly skies.
I needed just one leg of around 750 miles to reach my “final destination.” They were booked up and could offer no flights for nearly two full days. Eventually, one option opened up — but it involved flying three — count ‘em — three legs, thus virtually guaranteeing something else would go wrong with that many connections, not to mention making the trip incredibly miserable.
Meanwhile, a perfectly delightful seat was available on a direct American flight, but the aforementioned #*$%#*@#* friendly skies people advised that since it was a weather delay not only would they not transfer me to a competing airline, they would not even refund the unused (return) portion of my roundtrip ticket. I either took whatever they gave me or forfeited the ticket.
There was an almost Godfather like quality to their attitude toward the weather stranded: “You are dead to us now,” as the corporation metaphorically ripped a piece of its clothing.
Since it was a business trip (I wasn’t paying myself) and I had to get home (and there were no rental cars available) I blew $600 for a one way ticket on the American flight and here I sit at home at last.
But have I mentioned the #*$%#*@#* airlines?